Help & how-tos

Product guides, FAQs, and troubleshooting for ArDrive apps and the permaweb.

FAQs

FAQ

ArDrive On The Permaweb

Use the permanent ArDrive dApp entry point on the permaweb.

ArDrive Turbo

Common questions about ArDrive Turbo Credits, payments, receipts, refunds, and support.

Arweave Wallets

Common questions about Arweave wallets, seed phrases, and logging in to ArDrive.

Everything You Need To Know About ArDrive

Common questions about permanence, privacy, uploads, sharing, and permaweb URLs in ArDrive.

How Do Keyfile And Seed Phrase Login Work

Learn how keyfile and seed phrase login work and how to protect wallet access.

How Do Turbo Conversions Work

Understand how Turbo upload prices are estimated from file size, AR, and Credits.

What Are The Privacy And Encryption Standards?

Private Drive files are encrypted with AES-256-GCM, while public files remain public forever.

What Currencies Or Cryptocurrencies Can I Use To Upload?

ArDrive supports permanent storage payments through Turbo Credits or AR tokens.

What Makes ArDrive Different From Other File Storage Apps

What makes ArDrive different from other file storage apps?

Where Can I Make A Feature Request

Where can I make a feature request?

Help And Troubleshooting Guides

ArDrive App Limits

Current upload and download limits for ArDrive by upload method, platform, and browser.

Bad Gateway And Network Errors

Troubleshoot 502, 503, 504, bad gateway, network, resource, AR.IO, GraphQL, gateway, and frontend errors in ArDrive Web.

Cannot Access Or Retrieve A File

If a file will not load, preview, download, access, or retrieve from ArDrive Web and you see 502, 503, 504, bad gateway, network, resource, AR.IO, or gateway errors, the issue may be temporary gateway availability.

Change Gateway URL For ArDrive

Advanced users can change the data gateway and GraphQL gateway that ArDrive uses from account settings or from the login screen.

Check Browser Console Logs

Browser console logs and network errors are the best way to understand ArDrive Web issues and help support troubleshoot login, gateway, upload, download, preview, or sync problems.

Clearing Your Cache

Clear browser cache for app.ardrive.io when files, folders, drives, or statuses look stale.

Drive Syncing Issues

Drive syncing issues are usually caused by intermittent gateway indexing delays and often resolve on their own within a few hours.

File Upload Issues And Workarounds

Troubleshoot file upload status, gateway indexing delays, and transaction visibility.

Login Trouble

Troubleshoot ArDrive Web login issues, including password, keyfile, seed phrase, ArConnect, wallet, browser, and gateway-related login errors.

Sync Your Drive

Use regular sync or deep sync when files show red or orange status, recently uploaded files do not appear, or your drive looks stale.

ArDrive as a Platform

ArDrive Platform

ArDrive CLI

Use the ArDrive CLI for terminal-based ArDrive workflows.

ArDrive Core

ArDrive Core contains the essential back end features for the ArDrive apps, written in TypeScript. While the Arweave network gives the power of.

Arweave File System

Technical overview of ArFS, the Arweave File System used by ArDrive.

Drive Entity

Technical overview of the ArFS Drive entity and root folder relationship.

Move File

Technical overview of how ArFS represents moving files within a Drive.

Move Folder

Technical overview of how ArFS represents moving folders within a Drive.

Rename Drive

Technical overview of how ArFS represents Drive renames.

Rename File

Technical overview of how ArFS represents file renames.

Rename Folder

Technical overview of how ArFS represents folder renames.

Schema Diagrams

Technical diagrams for public and private ArFS Drive structures.

Update File Version

Technical overview of how ArFS represents new file versions.

Understanding the Permaweb

General

Arweave Manifests

Learn how Arweave Manifests map transaction IDs to friendly file names and paths.

Block Explorers

Use Arweave block explorers to inspect transactions, wallets, and network activity.

What Is The Permaweb

Learn what the permaweb is and how Arweave stores data permanently.

Using ArDrive Apps

Actions

Overview of common file, folder, and Drive actions in ArDrive.

ArDrive Explorer View

An overview of the buttons on the ArDrive Drive Explorer:

Download A File

Download files from ArDrive without additional storage charges.

Drive Explorer

Once logged into ArDrive you’ll arrive at the Drive Explorer. Get to know how to use the New button to upload files and take actions to share your files.

Drive Sharing

Share public or private Drives with a link.

Export Csv Table

Export a CSV inventory of Drive contents, transaction IDs, links, and metadata.

File Sharing

Share public or private files from ArDrive with a link.

Hiding Files From Your Drive

Yes, hiding files or folders is possible with ArDrive.

Licensing Your Data

Apply licensing information to uploaded files to clarify reuse and attribution.

Move A File Or Folder

Move files or folders within the same Drive.

New File Versions

Upload a replacement file with the same name to create a new file version.

Public Preview

Get a permanent public preview URL for files stored in a Public Drive.

Rename A File Or Folder

Rename files and folders in ArDrive while preserving permanent data history.

Storing Your NFT Data With ArDrive Web

Store NFT assets and metadata permanently with ArDrive.

Getting Started

ArDrive Password

Understand how your ArDrive password protects private Drives and why it must be stored safely.

Create An Arweave Wallet With ArDrive

Using ArDrive requires an Arweave Wallet and creating a wallet is easy with ArDrive.

Fund Your Wallet

Fund ArDrive uploads with Turbo Credits or AR tokens.

Log Into ArDrive Keyfile

Log Into ArDrive MetaMask Wallet

Log Into ArDrive Seed Phrase

Log Into ArDrive With Wander

Use Wander to manage an Arweave wallet and log in to ArDrive.

Using ArDrive

Attach A Drive

Attach a shared public or private Drive to your account from a Drive link.

Create A Snapshot

Create Drive snapshots to speed up future syncing for large public or private Drives.

Create An Arweave Manifest

Create an Arweave Manifest from a public Drive or folder to give permanent files friendly paths.

Create New Drive

Create a new public or private Drive for permanent file storage on the permaweb.

New Folders

Create folders to organize files inside an ArDrive Drive.

The New Button

Use the +NEW button to create drives and folders, attach shared drives, upload files, and create manifests or snapshots.

Uploading Files

Upload files from a Drive using the +NEW button, review the one-time storage price, and wait for upload confirmation.

Still can't fix your issue?